1. Overview & Operational Scope
Commitment to transparency and legal compliance
At DrivePulse & Valet Technologies Pvt Ltd ("DrivePulse", "we", "our", or "us"), protecting your privacy is integral to how we design, deliver, and manage our acting driver assignments, outstation chauffeurs, and luxury event valet parking solutions.
This Privacy Policy details the policies governing the collection, utilization, processing, storage, and protection of your personal information. It applies across our digital platforms, mobile interfaces, booking web apps, and offline event services in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.
2. Information We Collect
Categorized details of collected user & driver data
Full legal name, phone number, email address, residential address, and preferred pickup or vehicle drop-off coordinates.
Vehicle make, model, registration number, transmission type (Manual/Automatic), trip itineraries, and event valet scale.
Aadhaar, PAN, Driving License details, address proofs, background check verification records, and police clearances.
Precise real-time GPS location collected during active trips to manage driver routing, ETA updates, and emergency safety.
3. How We Use Your Information
Strict operational purposes and service delivery
Chauffeur & Valet Assignment
Connecting background-verified drivers to your vehicle for hourly, outstation, or event requests.
Fare Estimations & Instant Receipts
Calculating distance-based rates, sending trip status notifications, GST invoices, and WhatsApp confirmations.
Driver Partner Pass & Commission Settlement
Managing driver zero-commission subscriptions (e.g. ₹999 monthly pass) and instant digital wallet payouts.
5. Data Security & Technical Guardrails
Enterprise-grade encryption and storage protocols
We deploy robust technical and organizational safeguards, including SSL/TLS 1.3 transport encryption, AES-256 database storage encryption, role-based access restrictions, and periodic vulnerability penetration testing.
Retention Schedule:
Active trip logs and booking records are retained for up to 3 years to comply with tax, insurance claim, and municipal transport regulations, after which data is permanently scrubbed or anonymized.
6. Your Privacy Rights & Grievance Contact
Dedicated support for privacy requests
Under Indian data protection laws, you retain the right to review, update, export, or request deletion of your personal profile and data records.